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Order Processing

  • Shipping Policy

    Thank you for your order. Upon shipping you will receive an email with your unique Fedex tracking number. To...

    May 10, 2016 01:17PM EDT
  • I have not received my order confirmation email yet

    Order confirmation emails are normally auto generated within a few minutes of placing your order. Please chec...

    Feb 26, 2016 05:40PM EST
  • When can I expect delivery

    ‚ÄčOur warehouses are located in the Northeast. Orders are normally shipped within 24-48 business hours after y...

    Feb 26, 2016 05:41PM EST
  • I have not received my order

    When you submit your order through our website, you will receive an automated email order confirmation. When y...

    Feb 26, 2016 05:43PM EST
  • Can I cancel my order

    Once you submit your order, the process begins and cannot be cancelled. Please be sure you want to proceed be...

    Feb 26, 2016 05:43PM EST
  • Can I place my order over the phone?

    We can take phone orders. A $5.00 surcharge may apply due to additional costs incurred from this type of trans...

    Feb 26, 2016 05:44PM EST
  • Damaged shipments

    Orders should be inspected upon delivery and reported to the FedEx driver before they leave. Their written ver...

    Feb 26, 2016 05:44PM EST
  • How can I find my closest retailer?

    Please click on our "Where To Buy" tab. Enter your zip code, and a list of dealers will appear.

    Jun 10, 2013 06:19PM EDT
  • Can you ship to an APO address or to Alaska/Hawaii?

    Sadly we do not ship outside of the contiguous 48 states at this time. Unfortunately we cannot ship to APO add...

    Feb 26, 2016 05:26PM EST
  • Do you ship to international addresses

    Unfortunately, due to the exorbitant costs of international shipping, import/export duties and fees, import pe...

    Feb 26, 2016 05:29PM EST

Contact Us

help@timberwolforganics.com
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